TechCorp Reduces API Support Tickets by 60%
TechCorp • SaaS

TechCorp Reduces API Support Tickets by 60%

TechCorp Reduces API Support Tickets by 60%

TechCorp, a leading SaaS provider, was struggling with an overwhelming number of API support tickets. Their developer relations team spent most of their time answering the same questions repeatedly.

The Challenge

  • 500+ support tickets per month
  • Average response time of 24 hours
  • Developer frustration with documentation gaps
  • Limited resources for developer relations

The Solution

By implementing nuefunnel’s AI-powered API assistant:

  • Instant answers to common questions
  • 24/7 availability
  • Contextual code examples
  • Integration with existing documentation

The Results

After three months of using nuefunnel:

  • 60% reduction in support tickets
  • 90% reduction in response time
  • 45% increase in API adoption
  • 4.8/5 developer satisfaction rating

What They’re Saying

“nuefunnel has transformed how we support our developer community. Our team can now focus on building new features instead of answering the same questions over and over.”

— Sarah Johnson, VP of Engineering at TechCorp